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TitleThe Wisdom of Teams: Creating the High-Performance Organization
Author
LanguageEnglish
File Size1.4 MB
Total Pages564
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Document Text Contents
Page 1

title:
The Wisdom of Teams : Creating the High-
performance Organization

author: Katzenbach, Jon R.; Smith, Douglas K.
publisher: Harvard Business School Press

isbn10 | asin: 0875843670
print isbn13: 9780875843674
ebook isbn13: 9780585213507

language: English
subject Teams in the workplace.

publication date: 1993
lcc: HD66.K384 1993eb
ddc: 658.3/128

subject: Teams in the workplace.

Page 2

Page iii

The Wisdom of Teams
Creating the High-Performance Organization

Jon R. Katzenbach
Douglas K. Smith

Page 283

manager unless you control everything and everyone." In this, he was
not unlike Janacek of Deal-to-Steel, Mott of the Tallahassee
Democrat, and many other ultimately effective team leaders who
started off by asserting too much control over their potential teams.

Luckily, says Frangos, he learned the value of giving up controlalbeit
in a rather unexpected way involving room assignments at an off-site.
Frangos believed he needed to make the assignments in order to
satisfy everyone, but his attempted solutions failed miserably. Late the
first night, his group was unhappy, and Frangos was pacing the halls
in his pajamas. Two people finally told him to go to bed,

Page 563

primary role of, 174, 221

reasons for promoting teams, 255-257

role in promoting teams, 49-50, 239-258, 264-265

work-products of, 230-231

Total customer satisfaction, 184

"Total Cycle Time Reduction," 188

Total quality, 16

Touche & Ross, 203

Transitions

appointment of new leader, 166-167, 243-244

change in membership, 164-165, 243

Trust, 25, 60, 109, 111, 123, 168, 235

U

Uncommonsense findings

coexistence of hierarchy and teams, 5

performance standards spawning teams, 4

rarity of high-performance teams, 4

teams as primary performance unit, 5, 19

U.S. Army Support Command, 134

Log cell

V

Vital signs of team progression

Page 564

enthusiasm and energy level, 106, 257, 265

event-driven histories, 106-107

performance results, 107

personal commitment, 107

themes and identity, 105-106

Voorhees, Mark, 155

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