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Titlepersonal outcome measures
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Page 1

Personal outcome measures®

P e r s o n - c e n t e r e d e x c e l l e n c e — W h a t r e a l l y M a t t e r s

m e a s u r i n g p e r s o n a l q u a l i t y o f l i f e

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Cql | the Council on quality and leadership
For over 40 years CQL has provided international leadership in

designing progressive practices in services for people with intellectual
and developmental disabilities and people with mental illness.

Our work remains focused on organizations and
helping them make real change.

Cql Vision:
A world of dignity, opportunity and community for all people

Cql mission:
To provide leadership to improve the quality of life for people with

disabilities, people with mental illness and older adults

For additional information, please contact:
CQL | The Council on Quality and Leadership

100 West Road, Suite 300
Towson, Maryland 21204

410.583.0060
www.c-q-l.org

Cathy Ficker Terrill
President and Chief Executive Officer

CQL | The Council on Quality and Leadership
©Copyright 2005 Second Edition 2012 All rights reserved

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2d InFormatIon gatherIng
Use the following questions as a guide for gathering information.

Conversation with the Person

s u g g e s t e d Q u e s t I o n s f o r t h e P e r s o n :

1. Where do you live and work?
2. Do other people receiving services live and work with or near you?
3. Where do you go to have fun?
4. Are these places where other people in the community would go?
5. Do you spend time in other places used by people in the community?
6. How did you select these places?

Follow-up | Suggested Questions for Those Who Know the Person Best

Q u e s t I o n s a b o u t t h I s o u t c o m e f o r t h e P e r s o n :

1. Does the person live in typical community housing?
2. Does the person work in a building in which people from the community work?
3. Do leisure activities take place in settings used by people from the community?
4. Do sports and work teams consist of a diverse group of people from the community?

Q u e s t I o n s a b o u t I n d I v I d u a l I z e d s u P P o r t s :

1. How have you determined what integration means to and for the person?
2. How do services, supports and activities promote and encourage integration?
3. What supports are provided to increase efforts toward physical integration in public education programs, work,
social activities and/or leisure activities?
4. Are there any barriers that affect the outcome for the person?
5. How do you assist the person to overcome barriers to this outcome?
6. What organizational practices, values and activities support this outcome for the person?

People l ive in in tegrated environments .

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2d Personal outcome decIsIon-makIng
Based on the information gathered from meeting and talking with the person, follow-up meetings with others who know the
person best, observations and documentation checks, if needed, you will be able to answer the following questions about the
presence of the outcome for the person and the presence of individualized organizational supports.

P e r s o n a l o u t c o m e Q u e s t I o n s :

1. Does the person use the same environments used by people in the community (for living, work, school, leisure,
places of worship)?
2. If the answer to #1 is yes, the outcome is present.
3. If the answer to #1 is no, is this based on personal choice?
4. If due to personal choice, the outcome is present.

I n d I v I d u a l I z e d s u P P o r t Q u e s t I o n s :

1. Does the organization know what integration means to the person or are efforts being made to learn about the
person’s preferences?
2. Do services and supports for the person promote opportunities for integration?
3. Based on the answers to these questions, are individualized supports in place that facilitate this outcome?

People l ive in in tegrated environments .

“My idea of quality service is being
respectful and dignified in one’s
approach in dealing with people and
also honoring individual choices,
creating opportunities for people so
that they reach their fullest potential.”

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cql Personal outcoMe Measures ® 106

Personal outcome data rePort

t o t a l n u m b e r o f P e o P l e I n t e r v I e w e d :

t o t a l # o f t o t a l # o f
o u t c o m e s s u P P o r t s
o u t c o m e P r e s e n t P r e s e n t

my self

people are connected to natural support networks.

people have intimate relationships.

people are safe.

people have the best possible health.

people exercise rights.

people are treated fairly.

people are free from abuse and neglect.

people experience continuity and security.

people decide when to share personal information.

my World

people choose where and with whom they live.

people choose where they work.

people use their environments.

people live in integrated environments.

people interact with other members of the community.

people perform different social roles.

people choose services.

my Dreams

people choose personal goals.

people realize personal goals.

people participate in the life of the community.

people have friends.

people are respected.

tools For evaluatIon
Measur ing personal outcomes.

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Cql | the Council on quality and leadership
100 West Road, Suite 300
Towson, Maryland 21204

410.583.0060
www.c-q-l.org

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