Download My Cloud Personal Storage User Manual PDF

TitleMy Cloud Personal Storage User Manual
File Size6.7 MB
Total Pages106
Table of Contents
                            WD My Cloud Personal Cloud Storage User Manual
	WD® Service and Support
		Accessing Online Support
		Contacting WD Technical Support
	Registering Your WD Product
	Important User Information
		Important Safety Instructions
		Recording Your WD Product Information
	Product Overview
		About the System
		About the Learning Center
		Package Contents
			Operating System
			Web Browsers
			Local Network
		Product Components
		Pre-installation Instructions
		Handling Precautions
	Getting Started
		Preparing Your Device for Use
			Physically Connecting Your Device
		Setting Up Your Device
			Getting Started
			Getting Started Using the Dashboard
		Accessing Content
		Getting to the Public Share
	Backing Up and Retrieving Files
		Synchronizing Your Files and Folders with WD Sync
			Syncing Files and Folders
			My Cloud Folder Created on Your Local System Hard Drive
			Operating System Compatibility
			Managing Sync Operations
			Displaying the WD Sync View Menu
		Using WD SmartWare Pro (Windows Only)
			Launching the WD SmartWare Software After Installation
			Info/Online Help Topics
		Using Windows 7 Backup and Restore
		Using Windows 8 File History
		Using Apple Time Machine
			Backing up
			Starting a Backup
			Retrieving Backed-Up Items
	The Dashboard At a Glance
		Launching the Dashboard
		The Dashboard Home Page
			Information Icons
			Navigation Icons
			Viewing Drive Status and Making Updates
		Obtaining Customer Support
			Requesting Automatic Support
			Creating and Saving a System Report
			Obtaining Other Support
		Basic Administrative Tasks
	Managing Users
		About Users
		Viewing Users
		Creating a User
		Changing a User’s Password
		Editing User Settings
		Removing a User
	Managing Shares
		About Shares
		Viewing a List of Shares
		Creating a New Share
		Making a Share Private
		Deleting a Share
		Accessing the Contents of a Share Locally
	Accessing Your My Cloud Device Remotely
		Enabling Cloud Access for the My Cloud Device
		Enabling Cloud Access for a User
		Mobilizing Your Files with the My Cloud Mobile App
			About My Cloud Mobile App
		The Pathway to Your Personal Cloud
		Accessing Your Personal Cloud on the Web
			First-Time Users
			Returning Users
			Using Your Personal Cloud (
			Sharing Your Files Remotely
	Configuring Settings
			Device Profile
			Language and Clock
			Cloud Access
			Energy Saver
			Mac Backups
			Network Profile
			Network Services
			Windows Services (Workgroup)
			System Diagnostics
			System Factory Restore
			Device Maintenance: Reboot and Logout
			Import/Export Current Configuration
			Auto Update
	Managing Backups
		About Backups
		Creating a USB Backup
		Creating a Remote Backup
		Creating a Internal Backup
		Updating a Backup
		Recovering a Backup
		Deleting a Backup
	Playing/Streaming Videos, Photos & Music
		Media Servers
			TwonkyMedia Overview
			iTunes Overview
		Media Storage
		Enabling/Disabling DLNA and iTunes
			Adding Media Content to the Folders
		Accessing Your Personal Cloud Using Media Players
			WD Media Players
			Other Media Players
			DLNA Devices
		Accessing Your Personal Cloud Using iTunes
			Streaming Media in iTunes
	Connecting a USB Hard Drive
		Connecting a USB Drive
		Mapping a USB Drive (Windows Only)
		Creating a Shortcut to the USB Drive (Windows only)
	Appendix A: My Cloud Device URLs and Names
		Device URL
		Device Name
	Appendix B: Specifications
	Appendix C: Troubleshooting
		First Steps Checklist
		Resetting the My Cloud Device
		Specific Problems and Corrective Actions
	Appendix D: Regulatory and Warranty Information
		Regulatory Compliance
			Federal Communications Commission (FCC) Class B Information
			ICES/NMB-003 Compliance
			Safety Compliance
			CE Compliance for Europe
			GS Mark (Germany only)
			KC Notice (Republic of Korea only)
			Environmental Compliance (China)
		Warranty Information (All Regions Except Australia/New Zealand)
			Obtaining Service
			Limited Warranty
		Warranty Information (Australia/New Zealand only)
			Obtaining Service
Document Text Contents
Page 1

My Cloud™

User Manual

WD My Cloud Personal Cloud Storage User Manual

For use with My Cloud devices on firmware 02.xx.xx

Page 2

WD® Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or e-mail
support service at If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. E-mail support
is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at

Accessing Online Support
Visit our product support website at and choose from these topics:
 Downloads—Download drivers, software, and updates for your WD product.
 Registration—Register your WD product to get the latest updates and special offers.
 Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data

recovery information.
 Knowledge Base—Search by keyword, phrase, or answer ID.
 Installation—Get online installation help for your WD product or software.
 WD Community—Share your thoughts and connect with other WD users.
 Learning Center — Start here to get the most out of your personal cloud storage device


Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and
system software versions available.

Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your
device online at or by using the My Cloud Personal Cloud Storage installer,
available on the online Learning Center.

North America Asia Pacific
English 800.ASK.4WDC Australia 1800 429 861

(800.275.4932) China 800 820 6682 / 400 627 6682
Spanish 800.275.4932 Hong Kong +852 3057 9031

India 1800 419 5591/1800 200 5789
Europe (toll free)* 00800 ASK4 WDEU Indonesia 001 803 852 3993

(00800 27549338) Japan 0800 805 7293/ 0120 934 453
Malaysia 1800 817 477
New Zealand 0508 555 639

Middle East +31 880062100 Philippines 1800 1855 0277
Africa +31 880062100 Singapore 1800 608 6008

Taiwan 0800 225 593
Thailand 00 1800 852 5913

* For a list of WD support numbers see

Page 53



2. Select the user.

To give the user access to the account:
1. If the user already has a login, you can update and/or resend it to the user

by clicking the appropriate icon in the account for [username] section of
the Configure Access page.

Note: You can also delete it.

2. If the user does not have a login:
a. Click Sign Up to display the Sign Up for Account dialog box.

b. Enter the user’s name and email address and click Save.

c. In response to the confirmation message, click OK. The user receives the email and
must follow its instructions.

Page 54



To generate an activation code for a user’s mobile device(s):

1. Click Get Code. You must generate one code for each app you want to activate. A
dialog box displays the user’s activation code and its expiration date and time.

Note: Make sure to write down the access codes.

2. Click OK.
3. The Configure Access page displays the cloud devices for which the user now has

access, along with the activation code and expiration date of each. The device is labeled
New Unregistered Device for now.

Mobilizing Your Files with the My Cloud Mobile App
The My Cloud mobile app brings your files to your fingertips on your iOS and Android mobile
devices. This mobile app is available for download from various online stores.

Requirements include:
 My Cloud device connected to the Internet
 Your email address and password or a mobile device access code

generated by your My Cloud device

Important: Codes are valid for 48 hours from the time of request and can be used one
time only.

Page 105



WD SmartWare
installing 24
launching 24
online Help 24
overview 24

WD Sync
downloading 21
operating system compatibility 23
overview 21

WD Sync folder 21
Web browser compatibility 5

mapping a public folder 20
Windows 7 Backup and Restore 25
Windows 8 File History 25
Workgroup setting 62

Page 106

Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor
for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or
otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.

Western Digital, WD, the WD logo, My Cloud and My Passport are registered trademarks and WD SmartWare and WD Sync are
trademarks of Western Digital Technologies, Inc. in the U.S. and/or other countries. Other marks may be mentioned herein that
belong to other companies.

© 2015 Western Digital Technologies, Inc. All rights reserved.

Western Digital
3355 Michelson Drive, Suite 100
Irvine, California 92612 U.S.A. 4779-705147-A00 Oct 2015

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