Title | Managing the Psychological Contract: Using the Personal Deal to Increase Performance |
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Author | |
Language | English |
File Size | 1.0 MB |
Total Pages | 261 |
Contents List of Figures List of Tables Acknowledgements 1 Introduction and Why the Psychological Contract Matters Purpose of this book Why the psychological contract and personal deals matter Chapter summary 2 Current Use of the Psychological Contract Background to the psychological contract How some business organisations describe their psychological contracts A different psychological contract Redefined view of the psychological contract Change and the psychological contract Shifts in the prevailing psychological contract over time Chapter summary 3 Viewing the Psychological Contract as a Personal Deal Business deals and personal deals All our relationships involve a personal deal Expectations lie at the heart of the personal deal A closer look at a personal deal Visualising the personal deal Personal deals at work Difference between the personal deal at work and the psychological contract Chapter summary 4 Making and Breaking Personal Deals Pre-employment steps in creating personal deals Recruitment steps in creating personal deals Creation of personal deals during new job socialisation Value of the personal deal in induction and socialisation Frequency of broken personal deals after initial socialisation Impact of personal deal breach on employee attitudes Impact of personal deal breach on employee behaviour Chapter summary 5 The Personal Deal Process The dynamic nature of personal deals Personal deals occur between each leader and their people How the deal operates in practice Using the personal deal to understand and manage ourselves and our people Using the model to understand Anna’s personal deal Predictions about the personal deal process Chapter summary 6 Types of Personal Deal Relationship personal deals Emergence of transactional personal deals Business pressures for increased transactional personal deals Persistence of relationship personal deals Requirements for a personal deals framework Four types of personal deal Chapter summary 7 How Three Companies Use the Psychological Contract Arup CMS Cameron McKenna Richer Sounds Parallels between the three companies’ psychological contracts Chapter summary 8 Using the Personal Deal to Improve Leadership Effectiveness Nature of leadership Determining direction through objective setting How to use the personal deal to improve performance A leader’s one-to-one use of the personal deal to enhance performance Organisation-wide use of the personal deal to improve performance How the deal complements fundamental leadership A radical alternative approach to leadership based on the personal deal Value of the personal deal for leadership Chapter summary 9 Using the Personal Deal to Change Organisation Culture What is organisation culture? Effective approaches to culture change Business context of culture change in Royal Mail Sales Viewing culture as the prevailing personal deal Chapter summary 10 How Human Resource Practitioners Manage Personal Deals How HR shape personal deals Reshaping personal deals in an organisation Evolution of the human resource function from the welfare function Professional personnel management The human resource process Strategic human resource management Chapter summary 11 How to Shape Your Personal Deals Preconditions for discussing our personal deals Steps involved in having a personal deal discussion Personal deal training Chapter summary 12 Behavioural View of the Personal Deal Introducing transactional analysis as a framework for understanding personal deal behaviour Transactions Behaviour underpins all our personal deals Methods for changing personal deals Chapter summary Index A B C D E F G H I J K L M N O P Q R S T U W