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Table of Contents

                            Contents
List of Figures
List of Tables
Acknowledgements
1 Introduction and Why the Psychological Contract Matters
	Purpose of this book
	Why the psychological contract and personal deals matter
	Chapter summary
2 Current Use of the Psychological Contract
	Background to the psychological contract
	How some business organisations describe their psychological contracts
	A different psychological contract
	Redefined view of the psychological contract
	Change and the psychological contract
	Shifts in the prevailing psychological contract over time
	Chapter summary
3 Viewing the Psychological Contract as a Personal Deal
	Business deals and personal deals
	All our relationships involve a personal deal
	Expectations lie at the heart of the personal deal
	A closer look at a personal deal
	Visualising the personal deal
	Personal deals at work
	Difference between the personal deal at work and the psychological contract
	Chapter summary
4 Making and Breaking Personal Deals
	Pre-employment steps in creating personal deals
	Recruitment steps in creating personal deals
	Creation of personal deals during new job socialisation
	Value of the personal deal in induction and socialisation
	Frequency of broken personal deals after initial socialisation
	Impact of personal deal breach on employee attitudes
	Impact of personal deal breach on employee behaviour
	Chapter summary
5 The Personal Deal Process
	The dynamic nature of personal deals
	Personal deals occur between each leader and their people
	How the deal operates in practice
	Using the personal deal to understand and manage ourselves and our people
	Using the model to understand Anna’s personal deal
	Predictions about the personal deal process
	Chapter summary
6 Types of Personal Deal
	Relationship personal deals
	Emergence of transactional personal deals
	Business pressures for increased transactional personal deals
	Persistence of relationship personal deals
	Requirements for a personal deals framework
	Four types of personal deal
	Chapter summary
7 How Three Companies Use the Psychological Contract
	Arup
	CMS Cameron McKenna
	Richer Sounds
	Parallels between the three companies’ psychological contracts
	Chapter summary
8 Using the Personal Deal to Improve Leadership Effectiveness
	Nature of leadership
	Determining direction through objective setting
	How to use the personal deal to improve performance
	A leader’s one-to-one use of the personal deal to enhance performance
	Organisation-wide use of the personal deal to improve performance
	How the deal complements fundamental leadership
	A radical alternative approach to leadership based on the personal deal
	Value of the personal deal for leadership
	Chapter summary
9 Using the Personal Deal to Change Organisation Culture
	What is organisation culture?
	Effective approaches to culture change
	Business context of culture change in Royal Mail Sales
	Viewing culture as the prevailing personal deal
	Chapter summary
10 How Human Resource Practitioners Manage Personal Deals
	How HR shape personal deals
	Reshaping personal deals in an organisation
	Evolution of the human resource function from the welfare function
	Professional personnel management
	The human resource process
	Strategic human resource management
	Chapter summary
11 How to Shape Your Personal Deals
	Preconditions for discussing our personal deals
	Steps involved in having a personal deal discussion
	Personal deal training
	Chapter summary
12 Behavioural View of the Personal Deal
	Introducing transactional analysis as a framework for understanding personal deal behaviour
	Transactions
	Behaviour underpins all our personal deals
	Methods for changing personal deals
	Chapter summary
Index
	A
	B
	C
	D
	E
	F
	G
	H
	I
	J
	K
	L
	M
	N
	O
	P
	Q
	R
	S
	T
	U
	W