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Page 1



Living Learning
Libraries

Standards and guidelines for NSW public libraries
6th edition

2014

LIBRARY COUNCIL OF NEW SOUTH WALES

Page 2

Living Learning
Libraries
Standards and guidelines
for NSW public libraries
6th edition

Library Council of New South Wales
December 2015

P
&
D
-4

6
5
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2
/2

0
15

Page 49

Suggested performance indicators

 Customer satisfaction with library collection

 Acquisitions rate for core library materials per capita

 Percentage of total expenditure on library materials

 Timeliness, for example, time taken from order to shelf ready and available
to library customers

 Discards per annum as percentage of total stock

 Number of collection items per head of population

 Age of collection items, for example, percentage of collection purchased in
last five/ten years

 Turnover (loans/items)

 Costs of library acquisitions by item type; overall costs including staffing,
outsourcing etc

 Costs per loan

 Number of library loans per annum by type of item e.g. non fiction

 Percentage of library material expenditure per annum on digital material

 Percentage of library material expenditure per annum on print material.

Points to consider

Collection size is dependent on variables such as the geographic spread and
size of the population served. Each library should possess sufficient stock to
ensure that it can meet its normal operational requirements.

If there is a large stack collection and/or significant family history and genealogy
reference collections this will reduce performance against Standards S12 to
S14.

Collection age directly influences loans and stock turnover. If the age of the
collection is improved (that is, a higher percentage of the collection is new), then
loans and collection turnover will increase.

Access to library collections can be enhanced through local and regional co-
operative measures, resource sharing between libraries, and through the
national interlibrary lending scheme.

The number of duplicate titles will depend upon the type of library service and
the collection development policy.

When calculating costings for libraries, factor in relevant CPI increases. This
guideline is not prescriptive about methods for calculating costs. Different
methods can be used, provided the method is explained.

Targeted services may involve purchase of special materials (for example large-
print items, or items in languages other than English) which have significantly
higher unit costs. This will have an impact on the acquisitions budget.

Living Learning Libraries: Standards and Guidelines for New South Wales Public Libraries 43

Page 50

Other resources

Library Council of NSW (2010) A benefit cost analysis: outsourcing of
Acquisitions, cataloguing and processing NSW public libraries
http://www.sl.nsw.gov.au/services/public_libraries/reference_and_collection_ma
nagement/Acquisition_outsourcing.html
or www.sl.nsw.gov.au/services/public_libraries/docs/benefit_cost_analysis.pdf

Library Council of NSW (2010) An Evaluation tool - outsourcing of acquisitions,
cataloguing and processing available at:
http://www.sl.nsw.gov.au/services/public_libraries/docs/evaluation_tool.xls

ALIA (2012): Information on Copyright available at
http://www.alia.org.au/information-and-resources/copyright

NSLA: Copyright information for clients, March 2011:
http://www.nsla.org.au/publication/copyright-information-clients

44 Living Learning Libraries: Standards and Guidelines for New South Wales Public Libraries

http://www.sl.nsw.gov.au/services/public_libraries/reference_and_collection_management/Acquisition_outsourcing.html
http://www.sl.nsw.gov.au/services/public_libraries/reference_and_collection_management/Acquisition_outsourcing.html
http://www.sl.nsw.gov.au/services/public_libraries/docs/benefit_cost_analysis.pdf
http://www.sl.nsw.gov.au/services/public_libraries/docs/evaluation_tool.xls
http://www.alia.org.au/information-and-resources/copyright
http://www.nsla.org.au/publication/copyright-information-clients

Page 97

Shelf-ready items

Library resources which have been catalogued and ‘end processed’ so as to be ready for
immediate use. ‘Shelf-ready’ includes cataloguing, covering, spine labelling, book labelling,
bar-coding, and genre labels.

SLNSW State Library of New South Wales

Specialist service point

A Specialist Service Point is a facility with public access that does not offer a broad range of
public library services, but focuses on one aspect of public library service, eg. children’s,
genealogy. It is operated by permanent paid library staff present during all hours of opening.
This is not counted as a Branch Library but as a Specialist Service Point.

Source: Public library statistics 2013/14: Public library services in NSW, prepared by Kathy
Morrison. State Library of NSW, 2015, p. xxi
http://www.sl.nsw.gov.au/services/public_libraries/statistics/docs/2013_14statistics.pdf

Staff see Library staff; Qualified staff

Standards

Quality levels and goals for attainment

Turnover

Turnover is obtained by dividing the total circulation by the total library lending stock to
provide an indication of stock use.

Source: Public library statistics 2013/14: Public library services in NSW, prepared by Kathy
Morrison. State Library of NSW, 2015, p. 74
http://www.sl.nsw.gov.au/services/public_libraries/statistics/docs/2013_14statistics.pdf

24/7

Twenty four hours a day, seven days a week.

User education see Reader education

Young people

For the purposes of these guidelines, young people are defined as follows:

Children: 0–12 years

Young adults: 13–18 years

Living Learning Libraries: Standards and Guidelines for New South Wales Public Libraries 91

http://www.sl.nsw.gov.au/services/public_libraries/statistics/docs/2013_14statistics.pdf
http://www.sl.nsw.gov.au/services/public_libraries/statistics/docs/2013_14statistics.pdf

Page 98

Changes to the latest edition


Living Learning Libraries: Standards and Guidelines for New South Wales Public Libraries 92

Version Revision Page numbers
Version 1.1, Revision of S4 Total opening hours 7–9
December 2008

Version 2 (2nd Incorporation of new targets for standards, Entire document
edition), December using the evidence base of the 2007 NSW
2009 statistics; revision of text of standards and

guidelines to incorporate feedback from
stakeholders and other enhancements
identified as a result of using the document
for operational purposes during 2009.

Version 3 (3rd Incorporation of new targets for standards, Entire document
edition), 2011 using the evidence base of the 2009/10

NSW statistics; revision of text of standards
and guidelines where necessary to reflect
feedback from stakeholders.

Version 4 (4th Incorporation of new targets for standards, Entire document
edition), 2012 using the evidence base of the 2010–11

NSW Public Library Statistics; inclusion of
new preliminary standard for measuring use
of electronic resources as S16, with
consequent re-numbering of former
standards S16 and S17 as S17 and S18,
respectively; revision of text to reflect new
circumstances, publications and feedback
from stakeholders.

Version 5 (5th Incorporation of new targets for standards, Entire document
edition), 2013 using the evidence base of the 2011–12

NSW Public Library Statistics.



Version 6 (6th Incorporation of new targets for standards, Entire document
edition), 2015 using the evidence base of the 2013-14

NSW Public Library Statistics; revision of text
to reflect new circumstances and
publications; review of S16 standard for
measuring use of electronic resources.

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