Document Text Contents
Page 1
GradPad Living Guide i
A Handbook
for Residents
2018-19
Living Guide
Page 2
GradPad Living Guide 1
Welcome to your new home at Wood Lane Studios.
As Residence Manager I am responsible for the management
and operation of the property. Both my team and I work hard to
ensure that the site runs smoothly and that the Wood Lane Studios’
community is supported and comfortable.
We want to ensure that your time here is an enjoyable experience so
please do make the most of the facilities and let us know if you have
any queries or experience any problems. Please do get in touch if
you have any comments or suggestions on how we could improve our services – any
feedback is greatly appreciated.
From time to time we will need to contact you. We find that the most effective way
to communicate new information to residents is by email, so please do let us know if
the email address and telephone number you supplied us with at the time of booking
has changed so we can update our records. Information will also be displayed on the
noticeboard adjacent to the communal lounge, the Wood Lane Studios Facebook
page and on the Wood Lane Studios StudentCom page.
If you require assistance or information during your stay please do not hesitate to
contact a member of the Wood Lane Studios Team and we will be pleased to help.
Peter, Residence Manager
[email protected]
WELCOME 1
FIRST STEPS 2
YOUR STUDIO 4
Your studio apartment 4
YOUR ACCOMMODATION A-Z 5
A - C 5
D - G 7
H - I 9
L - M 10
N - Q 12
R - S 13
T - U 14
SAFETY AND SECURITY 15
Windows 15
Electrical Safety 15
Fire safety 15
Personal safety 16
First aid on site 17
NHS 111 service 17
SUPPORT AND WELFARE 18
Reception 18
Resident liaison representatives 18
Health and medical arrangements 18
University support and welfare 18
LOCAL AREA INFORMATION 19
Shopping 19
Supermarket 19
Bars, pubs and restaurants 19
Cash machine and ATMs 20
Sports facilities 20
Transport links 21
Cycling 21
Parking 21
contents
Welcome to your
new GradPad home
“
”
Page 6
GradPad Living Guide 98 GradPad Living Guide
GUESTS
You can host up to three ‘daytime guests’ at any one time. Daytime guests who are
under the age of 7 years old may remain on the premises for a maximum of 2 hours. Any
guest who is still on the premises after 23.00 will be considered an ‘overnight guest’
and must be registered as such. You may have up to two guests to stay overnight in your
accommodation for a maximum of 14 nights in any calendar month. These 14 nights can
be used consecutively if you wish. The Accommodation Team must be informed of all
overnight guests to ensure that they can be accounted for in the event of an emergency
evacuation. All overnight guests must be aged 18+ years old and must be signed in at
Reception with photographic ID. Please see your Licence Agreement or ask a member of
the Accommodation Team for further information.
GYM
An on-site gym is available for Wood Lane Studio residents. There is a range of equipment
available including treadmills, cycling machines, elliptical trainers, Concept 2 rowing
machines, a functional trainer and free weights.
The gym is situated on the ground floor of
Block A, just near the communal lounge.
To gain initial access to the Gym facility, you
will need to complete a short induction with
one of our qualified trainers and a Health
Commitment Statement (HCS), please ask
at reception for more information. After you
have completed the induction your fob will
be activated to permit access to the gym
facilities. Contact [email protected]
ltd.com for more information.
If you injure yourself whilst working out please contact the Accommodation Team
immediately. There is a panic button located near the door that is linked to the Reception.
If there is an accident or emergency please press the button and wait for a member of the
Accommodation Team to arrive.
Please do not bring your own equipment to the gym, and remember to always wear
appropriate clothing! Filtered water is provided in the gym - please bring your
own water bottle to fill up. Guests are not allowed to use the gym,
HEATING SYSTEM
The heating system at Wood Lane Studios is governed by the outside
temperature - the warmer it is outside, the less heat will be emitted from the
radiators. Individual radiators can be turned on/off and adjusted within your
studio. To manually adjust the radiator, use the valve located at the bottom left
of the radiator - turn it clockwise to increase the temperature and anti-clockwise
to reduce the temperature.
The temperature in all communal areas is controlled by the Accommodation
Team in order to maintain a comfortable and ambient environment. However,
there are individually controlled windows in the communal lounge that can be
controlled by residents.
HOUSEKEEPING
During your stay we will clean the communal areas of the building daily. Your
studio will be your responsibility to clean. Please remember that London is a hard
water area, and therefore you should regularly clean your shower to prevent
limescale. Vacuum cleaners will be available for you to use and can be obtained
from reception. Please note: the vacuum cleaners are not to be used for cleaning
up liquids – if you damage a vacuum cleaner you may be asked to pay for a
replacement. Should you have any cleaning requests, please submit these to the
reception and these will be dealt with promptly.
INSURANCE
Insurance has been arranged to cover your possessions whilst they are in Wood
Lane Studios through Endsleigh Insurance, the No. 1 student insurance provider.
Please input the policy number HH1118a at www.endsleigh.co.uk/reviewcover
to check your full policy details. Please read the details of the policy carefully to
ensure it is adequate for your needs. You will be able to access your certificate
of Insurance, information on key exclusions and excesses, information on how to
make a claim, including how to personalise cover to meet your needs. Additional
cover is also available from Endsleigh Insurance for accidental damage to
expensive items such as laptops and bikes.
INTERCOM
The intercom is 2-way so you can call reception and they
can call you.
I
H
Turn off lights when not needed
Use the recycling facilities in your studio and the communal areas, ensuring you put recycled
waste in the correct bins in the bin store. Food is not to be put into the recycle bins.
Don’t leave taps running
Only boil as much water as you need
Turn the heating thermostat down when you are not in your studio
Avoid having the heating on and the window open, if you are too hot simply turn the
thermostat down
Your accommodation a-zYour accommodation a-z
Page 7
GradPad Living Guide 1110 GradPad Living Guide
M
INTERNET
There is 100mbps wired internet in your
studio and Wi-Fi coverage across all
living and communal areas. Step by step
instructions to set-up your internet service can
be found in your ‘Get Connected’ StudentCom
guide and further help and information can be
found on the StudentCom portal
(www.studentcom.co.uk).
If you require any assistance with the internet service
please contact the Customer Services Help Desk on 0333 123 0112. The service
desk is open from Monday to Friday 08.30 to 20.30 and at weekends from 11.00 to
17.00. You can also contact the service desk via Twitter @StudentComHelp.
Please refrain from using torrent based websites to source free content as it
slows down the bandwidth for everyone.
LAUNDRY
There is a 24hr on-site laundry room for residents located in Block A – please
check the location on the site map. To use the laundry, please follow the simple
instructions on the next page.
Irons and ironing boards are available for use in the laundry room. Laundry
baskets are also provided, but please remember to return them after use so that
everyone can benefit from them.
In addition Circuit’s ‘Laundry View’ allows you to see a 3D virtual view of the
laundry room, check the availability of washing machines and tumble dryers and
look at remaining cycle times – take a look at www.circuit.co.uk, click Laundry
View and select Wood Lane Studios from the drop down menu. Once you have
registered, this system can also issue an email or text to alert you that your
wash/dry cycle is complete.
Further information on using the laundry room will be covered in the induction
talk – if you are unable to attend, please ask Reception for more details.
MAINTENANCE
Please report any faults or damages to your studio, or to a communal area (e.G.
Laundry, gym, communal lounge etc) to reception in person, via telephone or
email. Telephone: 020 8746 1423 Email: [email protected]
L
Your accommodation a-z
Laundry Process
Laundry Top-Up
Card Helpline
01422 820026
*Ask at reception where to get your card.
JLA0124
• Make sure you have a
Circuit laundry card*
• Visit www.circuit.co.uk
and follow instructions
online to top-up
• Take your Circuit laundry
card and top-up code to
the top-up machine
• Activate your credit using
the top-up machine
• You are now ready to
do your laundry
1
2
3
4
5
Follow these simple steps to get up
and running with Circuit laundry...
Visit www.circuit.co.uk
to get started
http://www.circuit.co.uk
Page 12
GradPad Living Guide 2120 GradPad Living Guide
CASH MACHINES AND ATMS
• HSBC ATM, BBC White City, Wood Lane
• RBS ATM, Tesco, BBC White City, Wood Lane
• ATM, Esso Petrol Station, Wood Lane
• Numerous machines at Westfield London
• ATM, NISA 235–239 Wood Lane, W12 0HL
SPORTS FACILITIES
Gymbox - Westfield London - facilities include:
• Dance Studio • Boxing Ring • Sprint Track
• Cardio Equipment • Weights Area • Resident DJs
• Personal Trainers
Westway Sports Centre - 1 Crowthorne Road, W10 6RP - facilities include:
• Climbing Walls • Indoor and Outdoor Tennis Courts
• Various football pitches • Outdoor Cricket Nets
• West London Horse Stables • Gym with professional instructors
• Basketball Court and practice hoops • Swim Centre
Health (doctor, dentist, hospital, walk-in centre, sexual health centre)
• NHS Direct has extensive info on medical services near Wood LaneStudios
• GPs - Hammersmith Centre for Health, North Kensington Medical Centre
• Accident & Emergency - Hammersmith Hospital
• Dentist - Batman Dental Practice, Canberra Dental Practice
• Pharmacy - My Pharmacy (North Pole Rd), Pestle and Mortar (South Africa Rd)
• Sexual Health - St Quintins, Highlever Road
• If you are feeling depressed or just need to talk to someone about your problems - Sa-
maritans - 08457 90 90 90
Bars/Pubs
• Puza - Cocktail Bar, Westfield London
• The Bull Freehouse and Food Pub - British Pub, Westfield London
• The Goldhawk - Speciality Beers, 122-124 Goldhawk Road, W12 8HH
• Albertine Wine Bar, 1 Wood Lane, W12 7DP
• Davy’s at White City - Wine Bar, BBC Media Village, Wood Lane,
W12 7TU
• Green Room - Pool and Live Music, 45a Goldhawk Road, W12
8QP
• Raving Buddha - Live music and Pub Quizzes, 77 Goldhawk
Road, W12 8EG
• Mau Mau Bar - Live Music, 265 Portobello Road, W11 1LR
• Pavilion Public House, Wood Lane, W12 0HQ
TRANSPORT LINKS
Getting around the surrounding area is easy as there are plenty of public transport links
and taxis. Reception will also be able to provide further information on the local area and
book taxis for you.
All full-time postgraduate students are eligible to apply for a Student Oyster
Photocard which provides a 30% discount on most TFL public transport. You
will need to get your university to stamp a form to provide evidence that you are
enrolled as a full-time student. For further information on obtaining an Oyster
Photocard and timetables for TFL public transport visit www.tfl.gov.uk
Bus
There are a large number of bus routes serving Wood Lane Studios, there is
even a bus stop outside on Wood Lane. Further information on available bus
routes and fares can be found at www.tfl.gov.uk/tfl/gettingaround/maps/buses
Underground
Wood Lane Studios is a mere 5-10 minute walk from 2 underground stations-
White City (Central line) and Wood Lane (Hammersmith and City line).
CYCLING
Local cycling routes and maps can be found at www.tfl.gov.uk/cycling. This website also
details information on the Santander cycle hire initiative which is a share scheme providing
easy access to bicycles all over London.
If you have your own bicycle with you at Wood Lane Studios please take the following
precautions to stay safe:
• Wear bright clothing in the day and reflective clothing or accessories at night
• Use lights after dark; white at the front and red at the rear
• Wear a cycling helmet
To keep your bicycle secure you will need to purchase and use a lock. It is also advisable
to security mark your bicycle. Further information on this can be found at
www.securedbydesign.com
Parking
There is no car parking for residents or visitors at Wood Lane Studios except for Blue
Badge Holders - please ask at reception for more details.
Residents are not permitted to apply for a resident’s parking permit in the local area.
There are a limited number of parking spaces for motorbikes and scooters, so parking of
these on-site is at the management’s discretion. Please contact reception if you would like
further information.
Local area information Local area information
Page 13
22 GradPad Living Guide
Wood Lane Studios
80 Wood Lane
White City
London, W12 0BZ
www.gradpadlondon.com
GradPad Living Guide i
A Handbook
for Residents
2018-19
Living Guide
Page 2
GradPad Living Guide 1
Welcome to your new home at Wood Lane Studios.
As Residence Manager I am responsible for the management
and operation of the property. Both my team and I work hard to
ensure that the site runs smoothly and that the Wood Lane Studios’
community is supported and comfortable.
We want to ensure that your time here is an enjoyable experience so
please do make the most of the facilities and let us know if you have
any queries or experience any problems. Please do get in touch if
you have any comments or suggestions on how we could improve our services – any
feedback is greatly appreciated.
From time to time we will need to contact you. We find that the most effective way
to communicate new information to residents is by email, so please do let us know if
the email address and telephone number you supplied us with at the time of booking
has changed so we can update our records. Information will also be displayed on the
noticeboard adjacent to the communal lounge, the Wood Lane Studios Facebook
page and on the Wood Lane Studios StudentCom page.
If you require assistance or information during your stay please do not hesitate to
contact a member of the Wood Lane Studios Team and we will be pleased to help.
Peter, Residence Manager
[email protected]
WELCOME 1
FIRST STEPS 2
YOUR STUDIO 4
Your studio apartment 4
YOUR ACCOMMODATION A-Z 5
A - C 5
D - G 7
H - I 9
L - M 10
N - Q 12
R - S 13
T - U 14
SAFETY AND SECURITY 15
Windows 15
Electrical Safety 15
Fire safety 15
Personal safety 16
First aid on site 17
NHS 111 service 17
SUPPORT AND WELFARE 18
Reception 18
Resident liaison representatives 18
Health and medical arrangements 18
University support and welfare 18
LOCAL AREA INFORMATION 19
Shopping 19
Supermarket 19
Bars, pubs and restaurants 19
Cash machine and ATMs 20
Sports facilities 20
Transport links 21
Cycling 21
Parking 21
contents
Welcome to your
new GradPad home
“
”
Page 6
GradPad Living Guide 98 GradPad Living Guide
GUESTS
You can host up to three ‘daytime guests’ at any one time. Daytime guests who are
under the age of 7 years old may remain on the premises for a maximum of 2 hours. Any
guest who is still on the premises after 23.00 will be considered an ‘overnight guest’
and must be registered as such. You may have up to two guests to stay overnight in your
accommodation for a maximum of 14 nights in any calendar month. These 14 nights can
be used consecutively if you wish. The Accommodation Team must be informed of all
overnight guests to ensure that they can be accounted for in the event of an emergency
evacuation. All overnight guests must be aged 18+ years old and must be signed in at
Reception with photographic ID. Please see your Licence Agreement or ask a member of
the Accommodation Team for further information.
GYM
An on-site gym is available for Wood Lane Studio residents. There is a range of equipment
available including treadmills, cycling machines, elliptical trainers, Concept 2 rowing
machines, a functional trainer and free weights.
The gym is situated on the ground floor of
Block A, just near the communal lounge.
To gain initial access to the Gym facility, you
will need to complete a short induction with
one of our qualified trainers and a Health
Commitment Statement (HCS), please ask
at reception for more information. After you
have completed the induction your fob will
be activated to permit access to the gym
facilities. Contact [email protected]
ltd.com for more information.
If you injure yourself whilst working out please contact the Accommodation Team
immediately. There is a panic button located near the door that is linked to the Reception.
If there is an accident or emergency please press the button and wait for a member of the
Accommodation Team to arrive.
Please do not bring your own equipment to the gym, and remember to always wear
appropriate clothing! Filtered water is provided in the gym - please bring your
own water bottle to fill up. Guests are not allowed to use the gym,
HEATING SYSTEM
The heating system at Wood Lane Studios is governed by the outside
temperature - the warmer it is outside, the less heat will be emitted from the
radiators. Individual radiators can be turned on/off and adjusted within your
studio. To manually adjust the radiator, use the valve located at the bottom left
of the radiator - turn it clockwise to increase the temperature and anti-clockwise
to reduce the temperature.
The temperature in all communal areas is controlled by the Accommodation
Team in order to maintain a comfortable and ambient environment. However,
there are individually controlled windows in the communal lounge that can be
controlled by residents.
HOUSEKEEPING
During your stay we will clean the communal areas of the building daily. Your
studio will be your responsibility to clean. Please remember that London is a hard
water area, and therefore you should regularly clean your shower to prevent
limescale. Vacuum cleaners will be available for you to use and can be obtained
from reception. Please note: the vacuum cleaners are not to be used for cleaning
up liquids – if you damage a vacuum cleaner you may be asked to pay for a
replacement. Should you have any cleaning requests, please submit these to the
reception and these will be dealt with promptly.
INSURANCE
Insurance has been arranged to cover your possessions whilst they are in Wood
Lane Studios through Endsleigh Insurance, the No. 1 student insurance provider.
Please input the policy number HH1118a at www.endsleigh.co.uk/reviewcover
to check your full policy details. Please read the details of the policy carefully to
ensure it is adequate for your needs. You will be able to access your certificate
of Insurance, information on key exclusions and excesses, information on how to
make a claim, including how to personalise cover to meet your needs. Additional
cover is also available from Endsleigh Insurance for accidental damage to
expensive items such as laptops and bikes.
INTERCOM
The intercom is 2-way so you can call reception and they
can call you.
I
H
Turn off lights when not needed
Use the recycling facilities in your studio and the communal areas, ensuring you put recycled
waste in the correct bins in the bin store. Food is not to be put into the recycle bins.
Don’t leave taps running
Only boil as much water as you need
Turn the heating thermostat down when you are not in your studio
Avoid having the heating on and the window open, if you are too hot simply turn the
thermostat down
Your accommodation a-zYour accommodation a-z
Page 7
GradPad Living Guide 1110 GradPad Living Guide
M
INTERNET
There is 100mbps wired internet in your
studio and Wi-Fi coverage across all
living and communal areas. Step by step
instructions to set-up your internet service can
be found in your ‘Get Connected’ StudentCom
guide and further help and information can be
found on the StudentCom portal
(www.studentcom.co.uk).
If you require any assistance with the internet service
please contact the Customer Services Help Desk on 0333 123 0112. The service
desk is open from Monday to Friday 08.30 to 20.30 and at weekends from 11.00 to
17.00. You can also contact the service desk via Twitter @StudentComHelp.
Please refrain from using torrent based websites to source free content as it
slows down the bandwidth for everyone.
LAUNDRY
There is a 24hr on-site laundry room for residents located in Block A – please
check the location on the site map. To use the laundry, please follow the simple
instructions on the next page.
Irons and ironing boards are available for use in the laundry room. Laundry
baskets are also provided, but please remember to return them after use so that
everyone can benefit from them.
In addition Circuit’s ‘Laundry View’ allows you to see a 3D virtual view of the
laundry room, check the availability of washing machines and tumble dryers and
look at remaining cycle times – take a look at www.circuit.co.uk, click Laundry
View and select Wood Lane Studios from the drop down menu. Once you have
registered, this system can also issue an email or text to alert you that your
wash/dry cycle is complete.
Further information on using the laundry room will be covered in the induction
talk – if you are unable to attend, please ask Reception for more details.
MAINTENANCE
Please report any faults or damages to your studio, or to a communal area (e.G.
Laundry, gym, communal lounge etc) to reception in person, via telephone or
email. Telephone: 020 8746 1423 Email: [email protected]
L
Your accommodation a-z
Laundry Process
Laundry Top-Up
Card Helpline
01422 820026
*Ask at reception where to get your card.
JLA0124
• Make sure you have a
Circuit laundry card*
• Visit www.circuit.co.uk
and follow instructions
online to top-up
• Take your Circuit laundry
card and top-up code to
the top-up machine
• Activate your credit using
the top-up machine
• You are now ready to
do your laundry
1
2
3
4
5
Follow these simple steps to get up
and running with Circuit laundry...
Visit www.circuit.co.uk
to get started
http://www.circuit.co.uk
Page 12
GradPad Living Guide 2120 GradPad Living Guide
CASH MACHINES AND ATMS
• HSBC ATM, BBC White City, Wood Lane
• RBS ATM, Tesco, BBC White City, Wood Lane
• ATM, Esso Petrol Station, Wood Lane
• Numerous machines at Westfield London
• ATM, NISA 235–239 Wood Lane, W12 0HL
SPORTS FACILITIES
Gymbox - Westfield London - facilities include:
• Dance Studio • Boxing Ring • Sprint Track
• Cardio Equipment • Weights Area • Resident DJs
• Personal Trainers
Westway Sports Centre - 1 Crowthorne Road, W10 6RP - facilities include:
• Climbing Walls • Indoor and Outdoor Tennis Courts
• Various football pitches • Outdoor Cricket Nets
• West London Horse Stables • Gym with professional instructors
• Basketball Court and practice hoops • Swim Centre
Health (doctor, dentist, hospital, walk-in centre, sexual health centre)
• NHS Direct has extensive info on medical services near Wood LaneStudios
• GPs - Hammersmith Centre for Health, North Kensington Medical Centre
• Accident & Emergency - Hammersmith Hospital
• Dentist - Batman Dental Practice, Canberra Dental Practice
• Pharmacy - My Pharmacy (North Pole Rd), Pestle and Mortar (South Africa Rd)
• Sexual Health - St Quintins, Highlever Road
• If you are feeling depressed or just need to talk to someone about your problems - Sa-
maritans - 08457 90 90 90
Bars/Pubs
• Puza - Cocktail Bar, Westfield London
• The Bull Freehouse and Food Pub - British Pub, Westfield London
• The Goldhawk - Speciality Beers, 122-124 Goldhawk Road, W12 8HH
• Albertine Wine Bar, 1 Wood Lane, W12 7DP
• Davy’s at White City - Wine Bar, BBC Media Village, Wood Lane,
W12 7TU
• Green Room - Pool and Live Music, 45a Goldhawk Road, W12
8QP
• Raving Buddha - Live music and Pub Quizzes, 77 Goldhawk
Road, W12 8EG
• Mau Mau Bar - Live Music, 265 Portobello Road, W11 1LR
• Pavilion Public House, Wood Lane, W12 0HQ
TRANSPORT LINKS
Getting around the surrounding area is easy as there are plenty of public transport links
and taxis. Reception will also be able to provide further information on the local area and
book taxis for you.
All full-time postgraduate students are eligible to apply for a Student Oyster
Photocard which provides a 30% discount on most TFL public transport. You
will need to get your university to stamp a form to provide evidence that you are
enrolled as a full-time student. For further information on obtaining an Oyster
Photocard and timetables for TFL public transport visit www.tfl.gov.uk
Bus
There are a large number of bus routes serving Wood Lane Studios, there is
even a bus stop outside on Wood Lane. Further information on available bus
routes and fares can be found at www.tfl.gov.uk/tfl/gettingaround/maps/buses
Underground
Wood Lane Studios is a mere 5-10 minute walk from 2 underground stations-
White City (Central line) and Wood Lane (Hammersmith and City line).
CYCLING
Local cycling routes and maps can be found at www.tfl.gov.uk/cycling. This website also
details information on the Santander cycle hire initiative which is a share scheme providing
easy access to bicycles all over London.
If you have your own bicycle with you at Wood Lane Studios please take the following
precautions to stay safe:
• Wear bright clothing in the day and reflective clothing or accessories at night
• Use lights after dark; white at the front and red at the rear
• Wear a cycling helmet
To keep your bicycle secure you will need to purchase and use a lock. It is also advisable
to security mark your bicycle. Further information on this can be found at
www.securedbydesign.com
Parking
There is no car parking for residents or visitors at Wood Lane Studios except for Blue
Badge Holders - please ask at reception for more details.
Residents are not permitted to apply for a resident’s parking permit in the local area.
There are a limited number of parking spaces for motorbikes and scooters, so parking of
these on-site is at the management’s discretion. Please contact reception if you would like
further information.
Local area information Local area information
Page 13
22 GradPad Living Guide
Wood Lane Studios
80 Wood Lane
White City
London, W12 0BZ
www.gradpadlondon.com
