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TitleIntegrating AE Services with Live Communications Server
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Table of Contents
                            Avaya Aura® Application Enablement Services Implementation Guide for Microsoft® Office Live Communications Server 2005, Microsoft Office Communications Server 2007, and Microsoft Lync® Server 2010 and 2013
Contents
Chapter 1: Introduction
	Purpose
	Intended audience
	Document changes since last issue
	Resources
		Documentation
	Training
	Avaya Mentor videos
	Support
	Warranty
Chapter 2: Overview
	Overview of the AE Services integration
		The AE Services provides seamless integration
		Features of the AE Services implementation for Microsoft Office Communications Server
		Features of the AE Services implementation for Microsoft Lync Server
		What is TR/87?
		What is SIP?
		Features provided by AE Services
	Integration with Microsoft Office Communicator
		Microsoft Office Communicator 2007 feature-related changes
		A brief summary of Microsoft Office Communicator and Microsoft Live Communications Server
		Making a simple phone call (LCS/OCS)
		Setting up a dial plan
	Integration with Microsoft Lync Server 2010 and Microsoft Lync Server 2013
		A brief summary of Microsoft Lync Server
			The Microsoft Lync Client
			Microsoft Lync Standard or Enterprise Server
		Architectural Summary
		Making a simple phone call (Lync)
		Setting up a dial plan
	Requirements for the AE Services integration
	High Availability
	AE Services System Platform High Availability Failover
	The road map for integrating AE Services and Microsoft Office components
		Phase 1: Setting up the Live Communications Server 2005 or the Office Communications Server 2007 environment
			Phase 1 checklist: Live Communications Server
		Phase 2: Setting up AE Services and Communication Manager
			Phase 2 checklists: setting up AE Services and Communication Manager
			Application Enablement Services on System Platform installation checklist
			Bundled Server installation checklist
			Software-Only server installation checklist
		Phase 3: Integrating AE Services with Live Communications Server
Chapter 3: Integrating AE Services with Live Communications Server 2005
	How to use the information in this chapter
	Phase 3 Checklist --integrating AE Services with Live Communications Server
	About configuring AE Services for Live Communications Server
	Enabling the TR/87 port
	Administering Certificates -- certificate management
		Additional references
		About the sample scenario
		About obtaining certificates
			Specifying key usage
			Client and server authentication
		Procedure 1 - Installing the trusted certificate on Live Communications Server
			Installing the trusted certificate from another vendor
			Installing the trusted certificate generated by Microsoft Certificate Services
			Importing the certificate into the Live Communications Server’s trust store
			Procedure 1a - Verifying the installation of the trusted certificate on Live Communications Server
		Procedure 2 - Installing a server certificate for the Live Communications Server
			Installing a server certificate from another vendor
			Installing a Microsoft Certificate Services-based certificate on the Live Communications Server
			Procedure 2a - Verifying the installation of the server certificate for Live Communications Server
			Procedure 2b - Configuring the certificate for automatic routing
		Procedure 3 - Installing the trusted certificate on the AE Server
			Generic procedure for installing the trusted certificate for AE Services
			Microsoft-based procedure for installing a trusted certificate chain
			Importing the trusted certificate into the AE Services Management Console
			Procedure 3a - Verifying the installation of the trusted certificate in AE Services
			Converting Certificate files in other formats for AE Services
		Procedure 4 - Creating a server certificate request for AE Services
		Procedure 5 - Creating a server certificate for AE Services
			Generic procedure for creating a server certificate for AE Services
			Microsoft-based procedure for creating a server certificate for AE Services
		Procedure 6 - Importing the server certificate into AE Services
			Procedure 6a - Verifying the installation of the server certificate in AE Services
			Replacing an expired server certificate
	Dial Plan settings in AE Services
		Before you begin
		About Tel URI formats and device IDs
		About the From TelURI and To TelURI rules
		TelURI settings - how incoming and outgoing numbers are processed
			Pattern matching -- using Pattern and RegEx (regular expressions)
			Valid dial string characters and using the asterisk
			The From Tel URI table
			The To TelURI table
			From TelURI settings for fixed-length extensions
			To TelURI settings for fixed-length extensions
			From TelURI settings for variable-length extensions
			To TelURI settings for variable length extensions
			Pattern matching -- using Pattern and RegEx (regular expressions)
			Dial Plan tips
		Administering dial plan settings on a per-switch basis
		Administering default dial plan settings
	Administering AE Services access to Active Directory
		DN entries and scope of search
			Avoid making the Base Search DN too specific
			Making changes on the Enterprise Directory Configuration page
			Determining the DN for a user object
	Configuring Live Communications Server for AE Services
		Enabling Remote Call Control in Active Directory
		Setting up connections
		Configuring a static route
		Specifying the AE Server as an authorized host
		Microsoft Office Communicator users - group policy settings
		About authentication and authorization
	Administering Live Communications Server 2005 for the agent login ID
		Re-synchronizing states
	Using the TR/87 Test features
		The Host AA setting and TR/87 test
	Usage Tips for the Do Not Disturb feature
	Recovering from a system outage
	Known issues
		Setting up forwarding off-switch
		Using Call Forwarding and Send All Calls
		Using the Do Not Disturb feature
		Putting the active call on hold before starting a new call
		Clear Connection request on a held connection is not supported
		Bridging irregularities
		Missed Call e-mail
		Usage instructions for analog phones
		Unidentified caller in Microsoft Office Communicator window
		Communicator displays numbers with trunk notation
Chapter 4: Integrating AE Services with Communications Server 2007
	How to use the information in this chapter
	Phase 3 Checklist --integrating AE Services with Microsoft Office Communications Server 2007
	About configuring AE Services for Microsoft Office Communications Server 2007
	Enabling the TR/87 port
	Administering Certificates -- certificate management
		Additional references
		About the sample scenario
		About obtaining certificates
			Specifying key usage
			Client and server authentication
		Procedure 1 - Installing the trusted certificate on Office Communications Server 2007
			Installing the trusted certificate from another vendor
			Installing the trusted certificate generated by Microsoft Certificate Services
			Importing the certificate into the Microsoft Office Communications Server 2007 trust store
			Procedure 1a - Verifying the installation of the trusted certificate on Office Communications Server
		Procedure 2 - Installing a server certificate for the Office Communications Server
			Installing a server certificate from another vendor
			Installing a Microsoft Certificate Services-based certificate on the Microsoft Office Communications Server 2007
			Procedure 2a - Verifying the installation of the server certificate for Microsoft Office Communications Server 2007
			Procedure 2b - Configuring the certificate for automatic routing
		Procedure 3 - Installing the trusted certificate on the AE Server
			Generic procedure for installing the trusted certificate for AE Services
			Microsoft-based procedure for installing a trusted certificate chain
			Importing the trusted certificate into the AE Services Management Console
			Procedure 3a - Verifying the installation of the trusted certificate in AE Services
			Converting Certificate files in other formats for AE Services
		Procedure 4 - Creating a server certificate request for AE Services
		Procedure 5 - Creating a server certificate for AE Services
			Generic procedure for creating a server certificate for AE Services
			Microsoft-based procedure for creating a server certificate for AE Services
		Procedure 6 - Importing the server certificate into AE Services
			Procedure 6a - Verifying the installation of the server certificate in AE Services
			Replacing an expired server certificate
	Dial Plan settings in AE Services
		Before you begin
		About Tel URI formats and device IDs
		About the From TelURI and To TelURI rules
		TelURI settings - how incoming and outgoing numbers are processed
			Pattern matching -- using Pattern and RegEx (regular expressions)
			Valid dial string characters and using the asterisk
			The From Tel URI table
			The To TelURI table
			From TelURI settings for fixed-length extensions
			To TelURI settings for fixed-length extensions
			From TelURI settings for variable-length extensions
			To TelURI settings for variable length extensions
			Pattern matching -- using Pattern and RegEx (regular expressions)
			Dial Plan tips
		Administering dial plan settings on a per-switch basis
		Administering default dial plan settings
	Administering AE Services access to Active Directory
		DN entries and scope of search
			Avoid making the Base Search DN too specific
			Making changes on the Enterprise Directory Configuration page
			Determining the DN for a user object
	Configuring Microsoft Office Communications Server 2007 for AE Services
		Enabling Remote Call Control in Active Directory
		Setting up connections
		Configuring a static route
		Specifying the AE Server as an authorized host
		Microsoft Office Communicator users - group policy settings
		About authentication and authorization
	Using the TR/87 Test features
		The Host AA setting and TR/87 test
	Administering Microsoft Office Communications Server 2007 for the agent login ID
		Re-synchronizing states
	Usage Tips for the Do Not Disturb feature
	Recovering from a system outage
	Known issues
		Setting up forwarding off-switch
		Using Call Forwarding and Send All Calls
		Using the Do Not Disturb feature
		Putting the active call on hold before starting a new call
		Clear Connection request on a held connection is not supported
		Bridging irregularities
		Missed Call e-mail
		Usage instructions for analog phones
		Unidentified caller in Microsoft Office Communicator window
		Communicator displays numbers with trunk notation
Chapter 5: Integrating AE Services with Microsoft Lync Server 2010 and 2013
	How to use the information in this chapter
	Phase 1: Install and Configure Lync Server 2010 and Lync Server 2013
	Documentation for Microsoft Lync Server 2010
	Documentation for Microsoft Lync Server 2013
	Phase 2: Setting up AE Services and Communication Manager
	Phase 3: Integrating Application Enablement Services with Microsoft Lync Server
	Installing the trusted certificate on Microsoft Lync Server
	Creating a custom Certificate Template
	Installing or re-installing certificates on the Microsoft Lync Server
	Installing the trusted certificate on the AE Server
	Microsoft-based procedure for installing a trusted certificate chain
	Importing the trusted certificate into the AE Services Management Console
	Verifying the installation of the trusted certificate in AE Services
	Administering AE Services access to Active Directory
	Configuring Remote Call Control (RCC)
	Enable users for RCC
	Recommendations for Active Directory and Lync User related Administration
	Using the TR/87 Test Features
	The Host AA settings and TR/87 Test
	Administering Lync Server for the Agent Login ID
		Re-synchronizing States
	Recovering from a system outage
	Other AE Services Administration
		Configuring Enterprise Directory Settings with Bridged Appearance Alert Blocking
		Administering Auto Hold configuration
	Known Issues - Lync 2013 Client
		The cumulative update(CU) 2880474 package for Lync 2013
		Transferring a Call - Lync 2013 Client
		Conferencing a call
		Redirecting a Call from the Lync 2013 Client
	Known Issues - Other
		Setting up Forwarding Off-Switch
		Using Call Forwarding and Send All Calls
		Clear Connection request on a held connection is not supported
		Bridging irregularities
		Unidentified Caller in Lync window
		Communicator displays numbers with trunk notation
Appendix A: SIP requests and associated errors
Appendix B: AE Services Implementation for Microsoft LCS call flow
	Message flow
Appendix C: Capacities
Appendix D: Creating a certificate template for Server Certificates on the Microsoft CA Server
	Creating a certificate template for Server Certificates on the Microsoft CA Server
Appendix E: Instructions for generating version 3 certificates
	Creating Version 3 (Windows Server 2008) Certificate Templates for Server Certificates
	Requesting and installing the server certificate
	Installing a Microsoft Certificate Services-based certificate on the Microsoft LCS 2005 or OCS 2007
Index
                        
Document Text Contents
Page 1

Avaya Aura® Application Enablement
Services Implementation Guide for
Microsoft® Office Live Communications
Server 2005, Microsoft Office
Communications Server 2007, and
Microsoft Lync® Server 2010 and 2013

Release 6.3
June 2014

Issue 2

Page 2

© 2014 Avaya Inc.
All Rights Reserved.

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Page 110

Chapter 4: Integrating AE Services with Communications Server 2007

110 AE Services Implementation Guide for Microsoft LCS 2005, OCS 2007, or Lync June 2014



5 Administer certificates for AE
Services and Microsoft
Microsoft Office
Communications Server
2007.

Microsoft Office
Communications
Server 2007

See Procedure 1 - Installing the trusted
certificate on Office Communications
Server 2007 on page 116.

Microsoft Office
Communications
Server 2007

See Procedure 2 - Installing a server
certificate for the Office
Communications Server on page 120
of this document.

AE Services See Procedure 3 - Installing the trusted
certificate on the AE Server on
page 124 of this document.

AE Services See Procedure 4 - Creating a server
certificate request for AE Services on
page 128 of this document.

AE Services See Procedure 5 - Creating a server
certificate for AE Services on page 129
of this document.

AE Services See Procedure 6 - Importing the server
certificate into AE Services on
page 131 of this document.

6 Administer settings for the dial
plan.

AE Services See Dial Plan settings in AE
Services on page 133 of this document.

7 Administer settings for Active
Directory.

AE Services See Administering AE Services access
to Active Directory on page 150 of this
document.

8 Configure the Microsoft Office
Communicator 2007 Client.

Microsoft --
either the client
workstation or
the Active
Directory Server

See "Configuring the Client" in the
Microsoft Office Communicator 2007
Telephony Planning and Deployment
Guide.

9 Set up a static route. Microsoft Office
Communications
Server 2007

AE Services Implementation Guide for
Microsoft Office Communications
Server 2007, see Configuring a static
route on page 157.

Table 8: Checklist for integrating AE Services with Microsoft Office Communications Server
2007 (continued)

Task Admin domain Document

2 of 3

Page 111

Phase 3 Checklist --integrating AE Services with Microsoft Office Communications Server 2007

AE Services Implementation Guide for Microsoft LCS 2005, OCS 2007, or Lync June 2014 111



10 Specify the AE Server as an
authorized host.

Microsoft Office
Communications
Server 2007

AE Services Implementation Guide for
Microsoft Office Live Communications
Server 2005 or Microsoft Office
Communications Server 2007, see
Specifying the AE Server as an
authorized host on page 158.

11 Set up Remote Call Control
for each user in Active
Directory Services.

Microsoft Active
Directory Server

AE Services Implementation Guide for
Microsoft Office Live Communications
Server 2005 or Microsoft Office
Communications Server 2007, see
Enabling Remote Call Control in Active
Directory on page 155. Based on
information from Microsoft Office
Communicator 2005 Telephony
Planning and Deployment Guide.

Table 8: Checklist for integrating AE Services with Microsoft Office Communications Server
2007 (continued)

Task Admin domain Document

3 of 3

Page 219

AE Services Implementation Guide for Microsoft LCS 2005, OCS 2007, or Lync October 2013 219



Index

Index

A
Address Book Service

local cache of address list . . . . . . . . . . . . 40
requirement for AE Services - Live Communications

Server integration . . . . . . . . . . . . . . . 30
setting up . . . . . . . . . . . . . . . . . . . 40

AE Services administrative workstation, requirement . 31
AE Services associations capacity . . . . . . . . . 199
AE Services Server 4.0, integration requirement . . . 31
Asterisk

when interpreted as a literal . . . . . . . . . 77, 137
Asterisk, when treated as a wildcard . . . . . . 78, 138
Authentication of client and server . . . . . . . 55, 116
Automatic routing, configuring certificate for . . . 62, 123

B
Bundled Server installation checklist . . . . . . .42, 44

C
Call flow (message flow) diagram . . . . . . . . . . 196
Call flow, TR/87 . . . . . . . . . . . . . . . . . . 195
capacities

AE Services associations . . . . . . . . . . . . 199
busy hour call completion (BHCC) . . . . . . . . 199
license consumption . . . . . . . . . . . . . . 199
maximum concurrent users . . . . . . . . . . . 199
throughput . . . . . . . . . . . . . . . . . . . 199

Certificate administration
configuring certificate for automatic routing (Live

Communications Server). . . . . . . . . . 62, 123
importing the trusted certificate into AE Services66, 126
installing Microsoft-based certificate on Live

Communications Server . . . . . . . . . . 60, 121
installing the trusted certificate on AE Server . 63, 124
summary of sample scenario . . . . . . . . 53, 114
verifying installation of entire certificate chain in AE

Services . . . . . . . . . . . . . . . . . 66, 127
verifying installation of server certificate for Live

Communications Server . . . . . . . . . . 62, 122
Certificate authority, integration requirement . . . . . 30
Certificate management

converting certificates from other formats. . . 67, 127
importing the server certificate into AE Services71, 131
installing a trusted certificate chain on AE Server65, 125

Certificate management scenario, explanation of. 54, 115

Certificate management, Microsoft-based procedure for
creating a server certificate for AE Services. . .70, 130

Checklist
Bundled Server installation. . . . . . . . . . 42, 44
Software-Only server installation . . . . . . . . . 45

Checklist for Live Communications Server, phase 1. . 37
Communication Manager, integration requirement . . 30
Configuring AE Services with 5,000 or more concurrent

users, diagram . . . . . . . . . . . . . . . . . . 33
Configuring AE Services, summary . . . . . . . 52, 112
Converting a DER file to PEM . . . . . . . . . .67, 127

D
Dial plan administration in AE Services

per-switch settings. . . . . . . . . . . . . .87, 147
summary . . . . . . . . . . . . . . . . . .73, 133
using defaults . . . . . . . . . . . . . . . .89, 148

Dial string characters . . . . . . . . . . . . . .77, 137
Distinguished Name (DN) entries and scope of search 92,

152

E
EC500 with XMOBILE, and bridging irregularities105, 165
Error codes and SIP requests . . . . . . . . . . . 193

F
FQDN (fully qualified domain name) of pool . . . . . 60
From TelURI and To TelURI rules . . . . . . . .75, 135
From TelURI settings . . . . . . . . . 76, 82, 136, 142

H
High availability configuration . . . . . . . . . . . . 34

I
Information Technology (IT) technician, bundled server

installation . . . . . . . . . . . . . . . . . . . . 45
Integration checklist for AE Services and Live

Communications Server (Phase 3) . . . . . . .49, 109
ISDN trunk administration in Communication Manager108,

167

Page 220

220 AE Services Implementation Guide for Microsoft LCS 2005, OCS 2007, or Lync October 2013



Index

K
Known Issues

Microsoft Office Communicator displays numbers with
trunk notation . . . . . . . . . . . . . . 108, 167

unidentified caller in Microsoft Office Communicator
window . . . . . . . . . . . . . . . . . 107, 166

Known issues
Clear Connection request on a held connection not

supported. . . . . . . . . . . . . . . . 104, 164
missed call e-mail. . . . . . . . . . . . . 105, 165
putting active call on hold before starting new call . 104
setting up forwarding off-switch . . . . . . 103, 163
using the Call Forwarding or Send All Calls features104,

163
using the Do Not Disturb feature . 102, 104, 162, 164

L
license consumption . . . . . . . . . . . . . . . . 199
License, Unified CC API Desktop Edition . . . . . . 31
Live Communications Server

installing server certificate . . . . . . . . . . 59, 120
installing trusted certificate . . . . . . . . . 55, 116
specifying AE Server as authorized host . . . 98, 158

M
Make call, call flow diagram. . . . . . . . . . . . . 198
maximum concurrent users supported by AE Services199
Maximum number of Communication Manager Servers

supported, diagram . . . . . . . . . . . . . . . . 32
Microsoft Lync Server, integrating with AE Services . 169
Microsoft Office Communicator

configuring a static route . . . . . . . . . . 97, 157
group policy settings . . . . . . . . . . . . 99, 159

N
Normalizing phone numbers, Address Book . . . . . 40

O
OID (Object Identifier Field), how to complete . . . . 60

P
Phase 1 -- Setting up the Live Communications Server

environment . . . . . . . . . . . . . . . . . . . 35
Phase 1 checklist -- Live Communications Server . . 37
Phase 2 -- Setting up AE Services and Communication

Manager . . . . . . . . . . . . . . . . . . . . . 41
Phase 3 -- Integrating AE Services with Live

Communications Server . . . . . . . . . . . . . 46

Phase 3 Checklist -- integrating AE Services and Live
Communications Server . . . . . . . . . . . .49, 109

Phone Normalization Script . . . . . . . . . . .94, 155
Procedure 1 - certificate management

if installing trusted certificate from another vendor55, 116
importing certificate into trust store . . . . . . 57, 118
installing trusted certificate from Microsoft Certificate

Services. . . . . . . . . . . . . . . . . . 56, 117
installing trusted certificate on Live Communications

Server. . . . . . . . . . . . . . . . . . . 55, 116
Procedure 1a - verifying installation of trusted certificate on

Live Communications Server. . . . . . . . . . 58, 119
Procedure 2 - installing server certificate for Live

Communications Server . . . . . . . . . . . .59, 120
Procedure 2a - Verifying the installation of the server

certificate for Live Communications Server . . .62, 122
Procedure 3 - Installing the trusted certificate on the AE

Server . . . . . . . . . . . . . . . . . . . .63, 124
Procedure 3a - Verifying the installation of the trusted

certificate in AE Services . . . . . . . . . . .66, 127
Procedure 4 - Creating a server certificate request for AE

Services . . . . . . . . . . . . . . . . . . .67, 128
Procedure 5 - Creating a server certificate for AE Services

69, 129
Procedure 6 - Importing the server certificate into AE

Services OAM . . . . . . . . . . . . . . . .71, 131
Procedure 6a - Verifying the installation of the server

certificate in AE Services . . . . . . . . . . .72, 132

R
Recovering from a system outage . . . . . . . 102, 162
Remote Call Control (RCC) extensions, enabling .94, 154
Remote Call Control SIP URI field . . . . . . . .96, 156
Replacing an expired server certificate . . . . . .72, 132
Requirements for AE Services - Live Communications

Server integration . . . . . . . . . . . . . . . . . 30

S
Service Pack 12866, Communication Manager . 107, 166
SIP requests and error codes . . . . . . . . . . . 193
SIP requirements . . . . . . . . . . . . . . . . 25, 31
SIP URI field . . . . . . . . . . . . . . . . . .96, 156
Software-Only server, installation checklist . . . . . . 45
static route . . . . . . . . . . . . . . . . . . .97, 157

T
Tel URI format, example . . . . . . . . . . . .95, 156
Tel URI formats and device IDs . . . . . . . . .74, 134
To TelURI settings . . . . . . 78, 81, 84, 138, 141, 144
TR/87 port in OAM, enabling . . . . . . . . . . 52, 113
TR/87, defined . . . . . . . . . . . . . . . . . . . 18
Trust store, Live Communications Server . . . . 57, 118

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