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TitleEmails
TagsInvoice Photocopier English Language Email
File Size985.6 KB
Total Pages40
Document Text Contents
Page 20

Copyright Ad_Lib Language Service Ltd. 2008-2010

For more advice on business English visit: blog.adlib-business.com

(14) Email declining to schedule an appointment(14) Email declining to schedule an appointment(14) Email declining to schedule an appointment

SUBJECT: Regarding appointment on 28 February

Dear Mr Eager,

It has come to my attention that your company representatives have
requested an appointment to meet with our engineers on Saturday, 28th
February.

There must have been a misunderstanding as we have already
contracted with another company to take care of safety issues. Our
current contract runs for two more years, after which time we will be
pleased to reopen discussions with your firm. I apologize for any
inconvenience this may have caused you.

With kind regards,
Shirley Smug

ABC Ltd

...more persuasive
during sales calls,

Page 21

Copyright Ad_Lib Language Service Ltd. 2008-2010

For more advice on business English visit: blog.adlib-business.com

(15) Email filing a warranty claim(15) Email filing a warranty claim(15) Email filing a warranty claim

SUBJECT: Warranty claim - photocopier KX-FP217

Dear Sir or Madam,

Three months ago we purchased a photocopier from PhotoCop Ltd.
Initially the unit worked well but within the last week we have noticed the
stapling function no longer works. Also, the copies - previously clear and
high quality - now appear smudged with the surplus of toner visible on
every sheet.

We assume that you will repair or replace the unit under warranty.
Kindly contact us to arrange a time to collect the faulty unit.


With kind regards,

John Decisive



Office Manager

XYZ Enterprises Plc.

...deliver better
presentations,

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