Document Text Contents
Page 10
Corpora te S t ra tegy
Focus : Surv iva l
S e rvice-enhanced p roduc t o r de live red serv ice S a t is f ied custom e r
P o licy
M a n u facturing O p e rat ions Strategy
Focus : Compet i t ive Strategies
C o s t Flexibi l i ty Q u a lity De live ry
O ther O p e rations
S trategies
M a rket ing
F inance
H u m a n R e s o u rce
E n g ineer ing
B u s iness St ra tegy
Focus : D ist inctive c o m p e tence in the f ield
• C o s t leadersh ip
• P roduct d iffe rent iat ion
• Focus (cos t o r d iffe rent iat ion)
Corpora te S t ra tegy
Focus : Surv iva l
S e rvice-enhanced p roduc t o r de live red serv ice S a t is f ied custom e r
P o licy
M a n u facturing O p e rat ions Strategy
Focus : Compet i t ive Strategies
C o s t Flexibi l i ty Q u a lity De live ry
O ther O p e rations
S trategies
M a rket ing
F inance
H u m a n R e s o u rce
E n g ineer ing
B u s iness St ra tegy
Focus : D ist inctive c o m p e tence in the f ield
• C o s t leadersh ip
• P roduct d iffe rent iat ion
• Focus (cos t o r d iffe rent iat ion)
Page 20
End user’s
hand
l Warranty
cost
l Loss of
market
share
l Reputation
Own
process
Next
process
End of the
line
Final
inspection
Defects
found at
Cost to
the
company
Impact to
the
company
l Very
minor
l Minor
delay
l Rework
l Reschedule
of work
l Significant
rework
l Delivery
delay
l Inspection
costs
Corpora te S t ra tegy
Focus : Surv iva l
S e rvice-enhanced p roduc t o r de live red serv ice S a t is f ied custom e r
P o licy
M a n u facturing O p e rat ions Strategy
Focus : Compet i t ive Strategies
C o s t Flexibi l i ty Q u a lity De live ry
O ther O p e rations
S trategies
M a rket ing
F inance
H u m a n R e s o u rce
E n g ineer ing
B u s iness St ra tegy
Focus : D ist inctive c o m p e tence in the f ield
• C o s t leadersh ip
• P roduct d iffe rent iat ion
• Focus (cos t o r d iffe rent iat ion)
Corpora te S t ra tegy
Focus : Surv iva l
S e rvice-enhanced p roduc t o r de live red serv ice S a t is f ied custom e r
P o licy
M a n u facturing O p e rat ions Strategy
Focus : Compet i t ive Strategies
C o s t Flexibi l i ty Q u a lity De live ry
O ther O p e rations
S trategies
M a rket ing
F inance
H u m a n R e s o u rce
E n g ineer ing
B u s iness St ra tegy
Focus : D ist inctive c o m p e tence in the f ield
• C o s t leadersh ip
• P roduct d iffe rent iat ion
• Focus (cos t o r d iffe rent iat ion)
Page 20
End user’s
hand
l Warranty
cost
l Loss of
market
share
l Reputation
Own
process
Next
process
End of the
line
Final
inspection
Defects
found at
Cost to
the
company
Impact to
the
company
l Very
minor
l Minor
delay
l Rework
l Reschedule
of work
l Significant
rework
l Delivery
delay
l Inspection
costs
